Refund and cancellation policy

You can ask for a full refund within 7 days of payment if you have used less than 30 minutes of what you bought. This applies to both the Starter (₹500/month) and Pro (₹1,000/month).

After 7 days, or once 30 minutes or more have been used, the purchase isn't refundable. The free trial sessions are free, so there's nothing to refund.

If Saarthi didn't work because of a fault on our side (for example, our servers or AI provider were down during your session), write to us within 7 days. We'll restore the lost time, or refund it if you prefer, whatever the usage above.

If money left your account but the purchase didn't appear, or you were charged twice, the extra amount is refunded automatically by our payment partner. If it hasn't arrived within 5 to 7 working days, contact us with the payment reference and we'll sort it out.

• Email shubh.varshneycode@gmail.com from the email address of your Saarthi account.
• Include the payment ID from your receipt (it starts with "pay_").
• We reply within 2 working days.

Approved refunds go back to the original payment method (UPI, card, net banking or wallet) and usually arrive within 5 to 7 working days, depending on your bank.

Subscriptions renew monthly until cancelled. Cancel future renewal from your Billing page. Credits for a paid month remain available until that month's expiry date. Unused credits expire without rollover. Cancellation alone does not refund past payments; the refund rules above apply.

You can delete your account at any time from your Profile page. Unused credits are lost when the account is deleted, so ask for any refund you're entitled to first.